1. Introduction
This Cancellation Policy applies to all experiences offered under the commercial brand Cositas de Panamá and operated by CDP Tours Travel and Logistics, S.E.P.
By booking an experience, guests acknowledge that they have read, understood, and accepted this Cancellation Policy.
This policy should be read together with our Terms & Conditions.
2. Guest Cancellation Policy
Guests may cancel their reservation according to the following conditions.
Cancellations made 72 hours or more before the scheduled experience
Important: All cancellation deadlines and cut-off times stated in this policy are based on the local time in Panama, GMT-5, where the experience takes place.
Guests who cancel at least seventy-two (72) hours before the scheduled starting time of their experience are eligible to receive a full refund.
Our standard 72-hour cancellation policy allows us to confirm guides, transportation, attraction reservations, operational logistics, and other services necessary to deliver a safe, seamless, and high-quality experience.
Approved refunds will be processed using the original payment method whenever possible.
Cancellations made less than 72 hours before the scheduled experience
Reservations cancelled less than seventy-two (72) hours before the scheduled starting time are non-refundable.
3. Date Change Requests
Guests may request to change the date of their experience.
Date changes are not guaranteed and remain subject to:
- Operational availability.
- Guide availability.
- Transportation availability.
- Attraction availability.
- Weather conditions.
Shared Experiences
Date changes for Shared Experiences are subject to seat availability on the requested date.
If no seats are available, the original cancellation policy will apply.
Private Experiences
Private Experiences may offer greater flexibility; however, all requests remain subject to operational availability.
Date change requests made within 72 hours of the scheduled experience may incur additional charges depending on the operational costs associated with the requested change.
4. No Show Policy
A reservation will be considered a No Show when a guest fails to appear at the designated pickup location within the applicable waiting period.
Shared Experiences
Shared Experiences operate on strict schedules to respect all participants.
Guests who are not present within five (5) minutes after the scheduled pickup time will be considered a No Show.
The experience may depart without them.
No refund will be issued.
Private Experiences
Private Experiences include a courtesy waiting period of up to thirty (30) minutes, unless otherwise specified.
After this period, the reservation may be considered a No Show.
No refund will be issued.
5. Cancellation by Cositas de Panamá
Although cancellations are uncommon, Cositas de Panamá reserves the right to cancel, postpone, reschedule, or modify an experience whenever necessary for safety or operational reasons.
These situations may include, but are not limited to:
- Severe weather.
- Unsafe sea conditions.
- Road closures.
- Canal operational restrictions.
- Government restrictions.
- Public safety concerns.
- Mechanical failures.
- Minimum participant requirements, when applicable.
- Force majeure events.
Whenever possible, guests will be offered one of the following options:
- Reschedule the experience.
- Participate in an alternative experience of similar value.
- Receive a full refund.
6. Force Majeure
Cositas de Panamá shall not be responsible for delays, interruptions, modifications, or cancellations resulting from events beyond our reasonable control.
These include, but are not limited to:
- Natural disasters.
- Hurricanes.
- Floods.
- Earthquakes.
- Severe weather.
- Public health emergencies.
- Civil disturbances.
- Labor strikes.
- Transportation disruptions.
- Government actions or restrictions.
- Canal operational restrictions.
- Utility failures.
- Any other force majeure event.
Whenever possible, we will make reasonable efforts to provide suitable alternatives.
7. Refund Process
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on:
- Payment processors.
- Banks.
- Credit card providers.
- Financial institutions.
Cositas de Panamá is not responsible for delays caused by third-party financial institutions.
8. Third-Party Bookings
Reservations made through online travel agencies, OTAs, marketplaces, cruise partners, travel agencies, or other third-party booking platforms may also be subject to the cancellation and refund policies of those providers.
Where applicable, the policies of the booking platform may govern payment processing and refunds.
9. Contact Information
Cositas de Panamá
Operated by CDP Tours Travel and Logistics, S.E.P.
Email: support@cositasdepanamatours.com
Email: cositasdepanama@gmail.com
